Shipping Policy
At WarmFaith, all products are made to order and fulfilled after purchase. This Shipping Policy outlines our processing times, shipping methods, delivery estimates, and tracking information.
Made-to-Order Products
All products are created after an order is placed and go through production, quality inspection, and packaging before shipment. Processing and delivery times may vary depending on the product and destination.
Order Processing Time (Handling Time)
All orders are made to order and require 5–10 business days (Monday–Friday) for production, quality inspection, and packaging before shipment.
Production & Fulfillment
- United States Fulfillment: Orders shipped to customers within the United States may be produced and fulfilled by our U.S. production partners.
- International Fulfillment: Depending on product type, availability, and destination, some orders may be produced and fulfilled through our international production partners before being shipped to the customer.
Order Changes & Cancellations
Orders may be modified or canceled within 3 hours of purchase. After this period, orders enter production and changes may no longer be possible.
Order Cut-Off Time
- Cut-off Time: 5:00 PM EST
- Orders placed before the cut-off time are processed on the same business day.
- Orders placed after the cut-off time are processed on the next business day.
Shipping Time (Transit Time)
Shipping times vary by destination:
- United States: 7–15 business days
- Canada, United Kingdom, Australia & International Destinations: 10–20 business days
Transit time is calculated from the date the order is shipped.
Total Estimated Delivery Time
Estimated delivery time includes both processing and shipping:
- United States: 12–25 business days
- International Destinations: 15–30 business days
Please note that delivery estimates exclude weekends, public holidays, customs delays, and carrier-related disruptions.
Shipping Carriers
We partner with trusted shipping providers to deliver orders safely and efficiently. Depending on the destination, package size, and shipping method selected, orders may be shipped through carriers such as:
- UPS
- USPS
- DHL
- YunExpress
- 4PX
- Other regional delivery partners
The carrier used for your order will be determined during fulfillment based on the most suitable shipping route.
Shipping Fees
Shipping costs are calculated at checkout based on several factors, including:
- Order Value
- Package weight
The applicable shipping fee will be displayed before payment is completed.
Free Shipping
WarmFaith offers free shipping on orders over $150.
Eligible orders will automatically receive the free shipping discount at checkout.
Order Tracking
Once your order has been shipped, a tracking number will be sent to the email address provided during checkout.
Tracking information may take a few business days to become active after shipment. Customers can use the tracking number to monitor the delivery status of their order.
International Shipping
WarmFaith ships to customers in the United States and many international destinations.
Shipping availability, delivery times, and shipping rates may vary depending on the destination country or region.
Delivery Information
Please note:
- All delivery estimates are provided in business days (Monday–Friday).
- Orders are not processed or shipped on weekends or public holidays.
- Delivery times are estimates and are not guaranteed.
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Delays may occur due to customs clearance, carrier operations, severe weather, peak shipping periods, or other circumstances beyond our control.
Need Assistance?
If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team at help@warmfaith.co. We will be happy to assist you.
Email: help@warmfaith.co
Phone/Text: +1 (213) 340-6267 (text preferred, Mon–Fri 8AM–5PM EST)
Website: https://warmfaith.co
Address: 1001 S Main St STE 600, Kalispell, MT, 59901, USA