Return & Refund Policy

1. Overview

We strive to ensure that all products meet our quality standards before shipping. However, if there is an issue with your order, we are here to help.

👉 We do NOT require customers to return items.
All issues are resolved through refunds or replacements based on verified evidence.

2. Eligibility for Refund or Replacement

You may be eligible for a refund or replacement if:

  • The item is damaged, defective, or broken upon arrival
  • You received the wrong item
  • The item is significantly different from the description

To qualify:

  • You must contact us within 14 days after delivery
  • You must provide clear photo or video evidence

3. Non-Eligible Cases

We do NOT offer refunds or replacements in the following cases:

  • Incorrect size or color selected by customer
  • Change of mind / no longer needed
  • Minor differences in color or size within acceptable tolerance
  • Damage caused by misuse, improper handling, or normal wear and tear

4. No Return Required Policy

  • Customers are not required to return the product
  • Claims are evaluated based on submitted evidence only

5. Claim Process

To request a refund or replacement, please contact us with:

  • Order number
  • Description of the issue
  • Photo/video proof of the product and packaging

We will review your request within 1–3 business days

6. Resolution Options

If your claim is approved, we will offer one of the following:

  • Full refund
  • Partial refund
  • Free replacement

For approved claims involving manufacturing defects, damaged items, or shipping-related issues, WarmFaith will cover all replacement and shipping costs.

For concerns related to product appearance, design expectations, or perceived differences from website images, each case will be reviewed individually, and an appropriate resolution will be provided based on the circumstances.

7. Refund Processing Time

  • Refunds are processed within 3–10 business days after approval
  • Processing time may vary depending on your payment provider

8. Order Cancellation

  • Orders can be canceled within 3 hours of purchase
  • After 3 hours, orders are automatically processed and cannot be canceled

9. Return Shipping & Restocking Fee

Since no return is required, there are no return shipping fees and no restocking fees.

10. Contact Information

For support, please contact:

Email: help@warmfaith.co
Phone/Text: +1 (213) 340-6267 (text preferred, Mon–Fri 8AM–5PM EST)
Website: https://warmfaith.co
Address: 1001 S Main St STE 600, Kalispell, MT, 59901, USA

We reserve the right to deny claims that do not meet the above conditions.