Cancellation Policy

We understand that you may need to update or cancel your order after placing it. If you need to make any changes, please contact our support team as soon as possible at help@warmfaith.co.

Cancellation & Modification Window

Orders may be canceled or modified within 3 hours of purchase.

This grace period allows customers to correct shipping details, personalization information, product selections, or request a cancellation before production begins.

After 3 Hours

After the 3-hour window has passed, orders are automatically submitted for processing and production. At this stage, we are unable to guarantee cancellations, modifications, or changes to the order.

This policy is especially important for personalized and made-to-order products, which are produced specifically according to the details provided by each customer.

Refunds for Canceled Orders

If an order is successfully canceled within the allowed time frame, a full refund will be issued to the original payment method.

Refund processing times may vary depending on your payment provider and financial institution. Most refunds are completed within 3–10 business days after they are approved.

Need Assistance?

If you have any questions regarding your order, please contact our customer support team:

Email: help@warmfaith.co
Phone/Text: +1 (213) 340-6267 (text preferred, Mon–Fri 8AM–5PM EST)
Website: https://warmfaith.co
Address: 1001 S Main St STE 600, Kalispell, MT, 59901, USA